We are not able to make adjustments to payments once a booking is successfully confirmed.
If your voucher code was originally only numbers, it now includes the first 3 letters of your last name at the beginning. Please see the example below:
Customer Name: John Smith
Original Voucher Code: 123456
New Voucher Code: SMI123456
If you’re still having issues, please submit a and one of our team will be able to help you out.