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Exchanges & Cancellations

Tickets are non exchangeable and non refundable as per the terms and conditions agreed to upon purchased unless stated otherwise during the booking process.


In response to the outbreak of COVID-19, a number of venues have updated their exchange policies to allow for exchanges to be made up until a certain cut off point before the performance start time. If you have a booking for one of the below shows which you are no longer to attend and your performance start time is more than 24 hours away, please reach out to us at priorityrequests@encore.co.uk


  • Six - Live

  • The Play That Goes Wrong

  • Everybody’s Talking About Jamie

  • Death Drop

  • The Great Gatsby - Immersive London

  • The Comeback

  • Songs for a New World

  • Back to the Future


Please note we’re not able to offer any cancellations.

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